Problem guides

Network mismatches, tags, delays and refunds — with the swap widget on each page.

Wrong network deposits

The token ticker is not the route. The quote is only valid for the networks shown in the widget.

Both are USD Coin. They live on different chains. The deposit address is issued for one of them.

A classic r-address can be valid and still fail at an exchange if the tag is missing. The tag is not the address.

Confirmations, amount mismatch, and expired deposit windows explain most “frozen” orders. There is no fake 99.9% badge.

Fast chains do not apply on both legs. The live quote still shows the amount before you send.

If payout cannot complete, the usual path is back to the refund address you typed — not a bank transfer.

Same ticker. Two ledgers. The quote names one of them — your wallet must send on that one.

The address can be valid and the credit still fail if the memo is missing. Copy both fields from the destination screen.

The quote locks an amount for a limited window. A different sum can stall automatic matching.

A deposit address is for one order and one window. Late or reused sends can miss automatic credit.

No ID to create a quote. A liquidity partner can still delay payout if a transfer is screened. That is not “secret KYC on everyone”.

Allowed when the asset, network and memo match that exchange’s deposit screen. One mismatch can lose the payout.