Support
Telegram support for live orders — keep the order ID handy.
Contact us
Usually the fastest way to reach us
Press / partners: contact@swap.bz. For an active swap, use Telegram — it is faster.
For your security, we will never ask for personal information or any form of KYC.
Before contacting us
Please have this information ready:
Quick answers before you write
The four situations behind most support messages. Each answer links to the detailed guide.
My deposit is not detected
Check that the transaction has at least one confirmation and that you sent on the network shown in the widget. The order moves from "waiting" to "confirming" on its own. Swap stuck: what to do
How long does it take?
Fast chains (SOL, Tron, stablecoins) often finish in minutes; Bitcoin and Monero usually take 20–40 minutes. Private Swap adds 15–45 minutes. Time per pair
I sent on the wrong network or the wrong amount
Do not send again. Keep the order ID and the transaction hash: depending on the case, a refund or a manual fix is possible. Wrong network
When do I get a refund?
If the payout cannot complete, funds go back to your refund address on the same asset and network as the deposit, minus network fees. Refunds