Flagged deposits
No ID to create a quote. A liquidity partner can still delay payout if a transfer is screened. That is not “secret KYC on everyone”.
Swap.bz does not collect a passport to show a rate. Liquidity partners (NEAR Intents, Exolix, Houdini on Private) still run automated screens. Deposits tied to sanctioned lists or known high-risk patterns can pause. That is the same class of check other instant exchangers run — we will not pretend otherwise.
A pause is not a conviction and it is not a request that you upload a selfie to Swap.bz by default. It can mean wait, refund to the address you entered, or a partner asking for more context. Support cannot override a partner’s legal screen.
Do not describe the product as “AML-free” or “untraceable”. Use the order ID. Never send a seed phrase.
KYC to quote
Not required
Partner screens
Possible on any route
Usual outcome if blocked
Refund on deposit asset/network
What to send Support
Order ID + txid — not keys
What to do
- 1.Wait through typical chain time first (BTC/XMR are slow even when nothing is flagged).
- 2.If the order stays paused after confirmations, open Support with the order ID.
- 3.Keep the refund address you used at quote time. It cannot be invented later on another chain.
- 4.Read Status & refunds before assuming the coins are lost.
Before you send
Private Swap does not skip partner screens.
A second deposit will not “unstick” a flagged first one.
Swap.bz will not publish a fake “never any check” claim.