Compliance & risk
Frozen funds / held order
A held order is a deposit paused by a liquidity provider’s AML screening pending review, verification or refund.
Outcomes: completion after review, refund to the refund address, or — for funds tied to a law-enforcement case — a longer hold. The service’s terms define the process.
On Swap.bz
Rare. Keep the order ID; Swap.bz support coordinates with the partner and keeps you informed.
Status & refunds →Related terms
AML (Anti-Money Laundering)
AML screening is the automated analysis of a deposit’s on-chain history to detect links to sanctioned addresses, hacks, mixers or other high-risk sources.
Source of funds (SoF)
A source-of-funds request asks you to document where the crypto you deposited came from, typically after an AML flag.
Refund address
The refund address is where the exchange returns your deposit if the swap cannot be completed.
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